- Please note: Orders cannot be changed or modified after checkout.
- To generate a return, please fill out the Return Form enclosed in your parcel & send it back with your items within 30 days of delivery.
- Take the parcel to a local post office or courier and pay for the postage. Surfaced is not responsible for the shipping fee of a return parcel, and does not provide return labels.
- We accept returns of eligible items for refund to your original form of payment when postmarked within 30 calendar days from the date you receive your order.
- For orders that had free shipping, a shipping and handling fee will be deducted from your refund if you choose to refund to your original form of payment.
- Any orders purchased with store credit/ gift card is not eligible for return or exchange.
- All items that are under the SALE section cannot be returned back to us. They are not eligible for refund or exchange.
- You can return anything, except for swimwear for hygiene reasons, accessories and final-sale items.
- Shipping fees will not be refunded.
- Refund or store credit will be issued in 7 days once delivered to us.
Return address for U.S. customers:
7101 Founders Way
Harrisburg, NC 28075