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Return Policy

  • Please note: Orders cannot be changed or modified after checkout. 
  • To generate a return, please fill out the Return Form enclosed in your parcel & send it back with your items within 30 days of delivery.
  • Take the parcel to a local post office or courier and pay for the postage. Surfaced is not responsible for the shipping fee of a return parcel, and does not provide return labels. 
  • We accept returns of eligible items for refund to your original form of payment when postmarked within 30 calendar days from the date you receive your order.
  • For orders that had free shipping, a shipping and handling fee will be deducted from your refund if you choose to refund to your original form of payment. 
  • Any orders purchased with store credit/ gift card is not eligible for return or exchange.
  • All items that are under the SALE section cannot be returned back to us. They are not eligible for refund or exchange.
  • You can return anything, except for swimwear for hygiene reasons, accessories and final-sale items.
  • Shipping fees will not be refunded.
  • Refund or store credit will be issued in 7 days once delivered to us.

Return address for U.S. customers:

7101 Founders Way
Harrisburg, NC 28075